Shipping policy

We ship within the United States. Orders leave us within 1-3 business days after payment. Shipping is a flat $5, and free on orders over $50.

Where we ship

We currently ship to addresses in the United States only (US).

If your address is in Alaska, Hawaii, a US territory or an APO/FPO address, please email us before you order and we will confirm whether we can ship to you.

We may cancel and refund an order to any place where local law restricts the sale or delivery of rolling accessories.

When your order ships

In-stock items leave us within 1-3 business days after your payment is received. We do not ship on weekends or US public holidays.

Shipping costs

Shipping is a flat $5 per order, and free on orders over $50 (the total of the items, before any tax).

The shipping cost is shown in your cart and on your order before you pay.

Carriers, transit and tracking

We ship with US carriers. Delivery time depends on the service and the distance; most parcels arrive within a few business days of shipping.

When your order ships we email you to let you know, with a tracking number where the service provides one.

Address problems

Please check your shipping address before you send your order. If you spot a mistake, email us straight away; we can fix it before the order ships.

If a parcel comes back to us as undeliverable, we email you to arrange reshipping or a refund.

Lost or damaged parcels

If your parcel arrives damaged or does not arrive, email us with your order number (and a photo if it is damaged).

Please let us know within 30 days of delivery (or of the expected delivery date). We will make it right with a replacement or a refund.

Contact us

Hemp Tips Ltd. (trading as Hemp Tips)
Email: hemptips@gmail.com
Mail: PO Box 460131, Aurora, CO 80046